The VA has been “gaming the system”. The question is, did the top people do this so they could collect their bonuses – MONEY!
Jon Presco
The e-mail outlined ways employees could manipulate the system to hide the fact that veterans had to wait months for appointments, said Lisa Lee, a scheduler at the VA clinic in Fort Collins, Colorado, which is managed by the Wyoming clinic.
“We were sat down by our supervisor … and he showed us exactly how to schedule so it looked like it was within that 14-day period,” Lee told CNN. “They would keep track of schedulers who were complying and getting 100 percent of that 14 day(s) and those of us who were not.”
The VA’s official policy is that all patients should be able to see a doctor, dentist or some other medical professional within 14 days of their requested/preferred date. Any wait longer than two weeks is supposed to documented. But many veterans end up waiting longer, and the delays are never reported, veterans and their advocates say.
Rosamond Press 
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